TERMS & CONDITIONS

LyraBet Casino

These Terms & Conditions (“Terms”) govern your use of the LyraBet Casino website, mobile site, and any related services (collectively, the “Services”). By creating an account, depositing funds, placing bets, or otherwise using the Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use the Services.

1. Operator, Licensing & Legal Framework

1.1. LyraBet Casino (“LyraBet”, “we”, “us”, “our”) is operated by:
SpectraWeb Services SRL (the “Operator”).

1.2. LyraBet operates under the following primary gaming licences (collectively, the “Licences”):

• A licence issued by the Government of Curaçao under Curaçao eGaming, licence no. 1668/JAZ.
• Regulatory approval by the Estonian Tax and Customs Board (EMTA) for operations in applicable markets.

1.3. These Licences authorize us to offer online casino and sports betting services in permitted jurisdictions. Availability of products and features may vary by country due to local laws and regulatory requirements.

1.4. Nothing in these Terms constitutes legal advice or a representation that online gambling is lawful in your jurisdiction. You are solely responsible for ensuring that your use of the Services is lawful in the country or territory where you reside and/or access the Services.

2. Eligibility & Restricted Countries

2.1. You may use the Services only if:

• You are at least 18 years old, or older if the legal minimum age for gambling in your jurisdiction is higher; and
• Online gambling is not prohibited in your country or territory of residence; and
• You are not accessing the Services from a Restricted Country.

2.2. The following are examples (non-exhaustive) of Restricted Countries where we do not accept players, including but not limited to:

• United States of America (all states and territories)
• United Kingdom
• Australia
• France
• Spain
• Netherlands

Additional countries and territories may be restricted. We reserve the right to update the list of Restricted Countries at any time and to block access or close accounts where required by law or regulation.

2.3. You confirm that:

• You are not a resident or citizen of a Restricted Country;
• You are not accessing the Services from a Restricted Country;
• You are not listed on any applicable sanctions or exclusion list.

2.4. Employees, contractors, and agents of the Operator and its affiliates, as well as their immediate family members, may be prohibited from participating in the Services, except as expressly authorized by internal policies.

3. Account Registration

3.1. To use the Services, you must create a personal account (“Account”).

3.2. When registering, you must provide accurate, complete, and current information, including but not limited to:

• Full legal name
• Date of birth
• Residential address
• Email address and telephone number
• Country of residence
• Preferred account currency

3.3. You agree to keep your details up to date and to promptly notify us of any changes.

3.4. You may only open one (1) Account with LyraBet. Multiple accounts, whether under the same or different identities, are strictly prohibited. If we identify duplicate accounts, we may:

• Close or merge such accounts;
• Void bonuses and winnings;
• Retain balances if fraud or abuse is suspected.

3.5. You may not register or hold an Account on behalf of another person or entity.

3.6. We reserve the right to refuse registration or to close an Account at our sole discretion, subject to applicable laws and regulatory obligations.

4. Account Verification (KYC) & AML

4.1. To comply with our licensing conditions, anti-money laundering (AML), counter-terrorist financing (CTF), and responsible gambling obligations, we may perform Know Your Customer (KYC) checks at any time.

4.2. Before processing withdrawals, we will usually require you to provide verification documents, which may include (without limitation):

• Valid government-issued photo ID (passport, national ID card, driver’s licence)
• Proof of address (utility bill, bank statement, or similar, dated within the last 90 days)
• Proof of payment method ownership (e.g., card statement, e-wallet screenshot, crypto wallet proof)

4.3. We may request additional documentation or information where necessary, including source-of-funds or source-of-wealth information.

4.4. Failure to provide requested documents in a timely, complete, and accurate manner may result in:

• Suspension or restriction of your Account;
• Cancellation of bonuses;
• Delayed or refused withdrawals;
• Account closure where legally required.

4.5. We may report suspicious transactions or activity to relevant authorities in accordance with AML/CTF regulations. You agree that we may share your information with competent authorities or third-party verification providers for these purposes.

5. Login Credentials & Security

5.1. You are solely responsible for:

• Maintaining the confidentiality of your username, password, and any two-factor authentication (2FA) credentials;
• Restricting access to your devices;
• All activity conducted on or through your Account.

5.2. You must not:

• Share your login details with any third party;
• Allow any other person to access or use your Account;
• Use another person’s Account.

5.3. If you suspect that your Account has been compromised, you must:

• Change your password immediately; and
• Contact our customer support without delay.

5.4. We are not liable for any loss or damage arising from unauthorized access to your Account where you have failed to safeguard your credentials or notify us promptly.

6. Deposits, Withdrawals & Payments

6.1. Deposits

6.1.1. You may deposit funds into your Account using available payment methods for your jurisdiction, which may include (depending on region):

• Visa / Mastercard
• E-wallets (e.g., Jeton, MiFinity)
• Prepaid cards (e.g., AstroPay)
• Bank transfer
• Cryptocurrencies (e.g., Bitcoin, Ethereum, Litecoin)
• Other locally available methods

6.1.2. Minimum and maximum deposit limits apply and may vary by method and region. Current limits are displayed in the cashier section.

6.1.3. You may only deposit funds from payment instruments held in your own name. Use of third-party payment methods is strictly prohibited and may lead to account suspension, voided transactions, and reporting to relevant authorities.

6.1.4. Deposits are generally processed instantly for cards, e-wallets, and crypto, while bank transfers may take additional time. Processing times are indicative and may vary.

6.1.5. We do not typically charge internal fees for deposits. However, your bank, payment provider, or crypto network may impose fees, which are your responsibility.

6.2. Withdrawals

6.2.1. Withdrawals are subject to:

• Successful completion of KYC/AML checks;
• Verification of your payment methods;
• Compliance with these Terms and any applicable bonus conditions.

6.2.2. In general, withdrawals must be made using the same method (and, where possible, the same account) used for deposit, in line with AML requirements. Where this is not possible, we may offer an alternative method at our discretion.

6.2.3. Minimum and maximum withdrawal limits apply and may vary by method and jurisdiction. Indicative limits (which may change) include:

• Minimum withdrawal: generally from €20 (or currency equivalent), higher for some bank transfers
• Maximum daily withdrawal: generally up to €5,000
• Maximum weekly and monthly limits may also apply (e.g., up to €10,000 per week and €40,000 per month)

6.2.4. We reserve the right to process large withdrawals in instalments and to conduct additional checks for high-value transactions.

6.2.5. Indicative processing times (after approval) may include:

• E-wallets: usually within 0–24 hours
• Cryptocurrencies: usually within 0–12 hours (network-dependent)
• Cards: usually within 1–3 business days
• Bank transfers: usually within 2–5 business days

6.2.6. We may decline or delay a withdrawal if:

• Your identity or payment method is not verified;
• We suspect fraud, collusion, money laundering, or other prohibited activity;
• You have not met wagering requirements;
• Required regulatory checks are pending.

6.2.7. We do not generally charge internal fees for withdrawals, but third-party or network fees may apply.

6.3. Currency

6.3.1. Supported currencies may include, among others: EUR, CAD, CHF, NOK, NZD, CZK, PLN, AUD, and others as listed on the site.

6.3.2. You must select a primary currency upon registration. Once selected, changes may be restricted or not permitted.

6.3.3. If currency conversion is required, it will be performed at the prevailing exchange rates of our payment processors. We are not responsible for exchange rate fluctuations or conversion fees.

7. Use of the Services & Fair Play

7.1. The Services are provided for personal, non-commercial entertainment purposes only.

7.2. You agree that you will not:

• Use the Services for any unlawful or fraudulent purpose;
• Attempt to manipulate, hack, or interfere with the software, RNG, or any game outcomes;
• Use bots, scripts, automated tools, or any form of AI to gain an advantage;
• Exploit technical errors, loopholes, or bugs;
• Engage in arbitrage between different products or bonus offers in a manner considered abusive;
• Collude with other players or third parties.

7.3. If we reasonably believe you have engaged in prohibited conduct, we may:

• Void bets, wagers, and winnings;
• Forfeit bonuses and promotional benefits;
• Suspend or close your Account;
• Report your conduct to relevant authorities;
• Seek legal remedies where appropriate.

7.4. In the event of a technical or system error (including but not limited to incorrect odds, misconfigured game parameters, or malfunctioning software), all affected bets and/or game rounds may be declared void. We will not be liable for any resulting losses, and any winnings obtained from such errors may be cancelled.

8. Bonuses, Promotions & Cashback

8.1. All bonuses, free spins, cashback, and promotional offers (collectively, “Bonuses”) are subject to:

• These Terms; and
• Specific Bonus Terms & Conditions published on the relevant promotion page or in the cashier.

8.2. By claiming or accepting a Bonus, you agree to the applicable Bonus Terms, including (without limitation):

• Minimum deposit requirements;
• Wagering requirements;
• Game weighting and contribution percentages;
• Maximum bet limits while wagering a bonus;
• Time limits for completing wagering;
• Maximum convertible winnings or withdrawal caps (if applicable);
• Eligible games and excluded games.

8.3. Unless otherwise stated:

• Wagering requirements are applied to the bonus amount and/or bonus plus deposit as specified in the offer;
• Different games may contribute differently towards wagering (e.g., slots usually 100%, table games and live casino often lower or 0%);
• Breaching maximum bet rules or playing excluded games while wagering a bonus may result in bonus and winnings being voided.

8.4. Cashback, reload bonuses, free spins, and other ongoing promotions may be credited as bonus funds and subject to separate, lower wagering requirements as stated in the promotion details.

8.5. We reserve the right to:

• Modify, suspend, or cancel any promotion at any time;
• Exclude certain players, groups, or jurisdictions from specific promotions;
• Withhold or remove bonuses if bonus abuse or irregular play is suspected (e.g., low-risk betting, hedge betting, collusion, or “bonus hunting”).

8.6. Bonus abuse includes, but is not limited to:

• Opening multiple accounts to claim the same offer multiple times;
• Using disposable or fraudulent payment methods to gain bonuses;
• Deliberately using bonus funds to progress through game stages or features, then completing them with cash bets.

9. Sports Betting Rules

9.1. Sports betting services are subject to these Terms and to Sportsbook Rules published on the website, which form an integral part of this agreement.

9.2. You are responsible for reviewing and understanding the rules applicable to each sport, market, and bet type, including settlement rules, void conditions, and cash-out rules.

9.3. We reserve the right to:

• Correct obvious errors in odds or markets and to void or adjust affected bets;
• Cancel bets placed after an event has started where such bets are clearly invalid;
• Limit the maximum payout per bet, per market, and/or per customer, as detailed in the Sportsbook Rules.

9.4. In case of discrepancy between the event information displayed on our website and official sources, the official result or information from governing bodies will prevail.

10. Game Rules, RNG & Fairness

10.1. All casino games, including slots, table games, and virtual sports, operate using certified Random Number Generator (RNG) technology to ensure fair and random outcomes.

10.2. Game rules, paytables, and RTP (Return to Player) information are available within each game interface or in the help section.

10.3. In the event of a discrepancy between the result displayed on your device and our game servers, the result recorded on our servers shall be final and binding.

10.4. If a game is interrupted (e.g., due to connection loss):

• The outcome of any completed round remains valid;
• In-progress rounds may be completed by the system or cancelled in accordance with the specific game provider’s rules;
• Any unresolved bets or game rounds will be restored upon reconnection where technically possible, or settled in line with provider rules.

11. Responsible Gambling

11.1. LyraBet is committed to promoting responsible gambling and providing tools to help you manage your play. Available tools may include:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Wagering limits
• Session time limits
• Reality checks / reminders
• Temporary time-outs or “cooling-off” periods
• Self-exclusion (temporary or permanent)

11.2. You can set or modify limits via your Account or by contacting customer support. Certain changes (e.g., limit decreases) may take effect immediately, while increases may be subject to cooling-off periods.

11.3. If you choose to self-exclude:

• Your access to the Account will be blocked for the chosen period;
• We will take reasonable steps to prevent you from opening new accounts;
• For certain jurisdictions (e.g., Estonia), you may also register with national self-exclusion systems where available.

11.4. Our “exclude one, exclude all” policy may apply across brands operated by SpectraWeb Services SRL, meaning self-exclusion may extend to sister sites.

11.5. We encourage you to seek help if you believe you may have a gambling problem. Links to external support organizations and helplines are provided on our Responsible Gambling page.

12. Inactive & Dormant Accounts

12.1. An Account may be considered inactive if there has been no login or transaction activity for a continuous period specified on the website (e.g., 12 months), or as required by local regulation.

12.2. We may contact you via your registered email before an Account becomes dormant.

12.3. Where permitted by law, a reasonable monthly administrative fee may be charged against inactive balances after a specified period. Fees and timelines will be disclosed in the relevant policy section.

12.4. If your Account remains dormant for a prolonged period, we may:

• Close the Account;
• Handle any remaining balances in accordance with applicable laws (including potential transfer to relevant authorities where required).

13. Account Closure

13.1. You may close your Account at any time by contacting customer support. Before closure, we may:

• Request identity verification;
• Settle any outstanding bets or obligations.

13.2. We may suspend or close your Account, or restrict access to the Services, if we reasonably believe that:

• You have breached these Terms or applicable laws;
• You have provided false or misleading information;
• You have engaged in fraud, money laundering, collusion, or other prohibited conduct;
• You are located in or have relocated to a Restricted Country;
• Required by law, regulation, or regulatory authority.

13.3. Subject to our legal and regulatory obligations, any remaining real-money balance (excluding bonuses and winnings derived from bonuses) may be returned to you upon request, provided that:

• Your identity and payment methods are verified; and
• No investigation or legal restriction is pending.

14. Intellectual Property

14.1. All content and materials on the Services, including but not limited to software, graphics, text, logos, trademarks, trade names, game titles, and audio-visual content, are owned by us, our licensors, or partners and are protected by intellectual property laws.

14.2. You are granted a limited, non-exclusive, non-transferable licence to access and use the Services solely for personal entertainment purposes in accordance with these Terms.

14.3. You must not:

• Copy, modify, distribute, sell, or lease any part of the Services;
• Reverse-engineer, decompile, or attempt to extract the source code of any software used on the Services, except where permitted by law;
• Use our trademarks or branding without prior written consent.

15. Privacy & Data Protection

15.1. We process personal data in accordance with applicable data protection laws, including (where applicable) the EU General Data Protection Regulation (GDPR).

15.2. Our Privacy Policy explains how we collect, use, store, and share your personal data, and your rights in relation to that data. The Privacy Policy forms part of these Terms.

15.3. By using the Services, you consent to the processing of your personal data as described in the Privacy Policy, including for KYC/AML checks, fraud prevention, and responsible gambling purposes.

16. Security

16.1. We use industry-standard security measures, including 256-bit SSL encryption, to protect data transmitted between you and our servers.

16.2. Optional security features such as two-factor authentication (2FA) may be available and are strongly recommended.

16.3. While we take reasonable steps to secure the Services, you acknowledge that no system is completely secure. We are not liable for any unauthorized access or data breach beyond our reasonable control.

17. Limitation of Liability

17.1. To the maximum extent permitted by law, LyraBet, the Operator, its affiliates, and their respective directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, or business opportunity;
• Losses arising from your use of, or inability to use, the Services;
• Losses resulting from failures of telecommunications, internet, or software systems beyond our reasonable control.

17.2. Our total aggregate liability to you in connection with the Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount of deposits you have made into your Account during the six (6) months immediately preceding the event giving rise to the claim.

17.3. Nothing in these Terms shall exclude or limit any liability which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.

18. Complaints & Dispute Resolution

18.1. If you have a complaint regarding the Services, you should first contact our customer support team via live chat or email, providing:

• Your name and account details;
• A clear description of the issue;
• Relevant screenshots or transaction IDs (if applicable).

18.2. We aim to acknowledge and investigate complaints promptly and to provide a response within a reasonable timeframe.

18.3. If you are not satisfied with our final response, you may have the right to escalate the matter to an independent dispute resolution body or the relevant regulatory authority, depending on your jurisdiction and our licensing conditions. Details of any such bodies will be provided upon request or on our website where required.

19. Changes to the Terms

19.1. We may update or modify these Terms from time to time for reasons including (but not limited to):

• Changes in law or regulatory requirements;
• Enhancements or changes to the Services;
• Security or operational reasons.

19.2. Updated Terms will be published on our website with the “Last updated” date revised accordingly. Where required by law or deemed material, we will notify you via email or on-site notification.

19.3. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Services and may request closure of your Account.

20. Severability

20.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, such provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

21. Assignment

21.1. We may assign, transfer, or subcontract our rights and/or obligations under these Terms, in whole or in part, to another entity, provided that such assignment does not reduce your legal protections.

21.2. You may not assign or transfer your rights or obligations under these Terms to any other person.

22. Governing Law & Jurisdiction

22.1. These Terms and your use of the Services are governed by the laws applicable in the jurisdiction of our primary operating licence (Curaçao), unless otherwise required by mandatory local law.

22.2. Any dispute arising out of or relating to these Terms, the Services, or your Account shall be subject to the exclusive or non-exclusive jurisdiction of the competent courts of that jurisdiction, subject to any mandatory rights you may have under local consumer protection laws.

23. Language

23.1. These Terms may be translated into multiple languages for convenience. In the event of any discrepancy or conflict between versions, the English version shall prevail, unless otherwise required by law.