Responsible Gambling at LyraBet Casino

At LyraBet Casino, your safety and wellbeing are more important than any game or promotion. Gambling should always be a form of entertainment – never a way to make money, solve financial problems, or escape personal difficulties.

This page explains how we promote responsible gambling, the tools you can use to stay in control, and where you can find professional help if you need it.

1. Our Commitment

LyraBet operates under international and EU regulation (Curacao eGaming and Estonian EMTA licences). These frameworks require strong player protection standards, which we fully support and actively implement.

We are committed to:

  • Providing clear information about games, odds and rules
  • Offering effective tools to help you control your play
  • Identifying and responding to signs of problematic play where possible
  • Supporting self-exclusion decisions and honouring them across our brands
  • Cooperating with regulators and support organisations

2. Play Responsibly: Key Principles

Please keep the following in mind whenever you play:

  • Treat gambling as entertainment, not income
  • Only gamble with money you can afford to lose
  • Never chase losses
  • Set limits on time and money before you start playing
  • Take regular breaks and avoid long, uninterrupted sessions
  • Do not gamble if you are tired, stressed, under the influence of alcohol or drugs
  • Do not gamble to escape problems in your personal, professional or financial life

If gambling stops being fun or starts to feel like a necessity, stop playing and consider using our tools or contacting a support service.

3. Tools to Help You Stay in Control

You can access responsible gambling tools in your account settings or by contacting our customer support team via live chat or email.

3.1 Deposit Limits

Set how much you can deposit over a chosen period:

  • Daily
  • Weekly
  • Monthly

You can lower your limits at any time, and the change will take effect immediately.
Increasing limits may be subject to a cooling-off period and additional checks.

3.2 Loss Limits

Loss limits cap how much you can lose over a set period.
Once your limit is reached, you will not be able to continue playing for real money until the period resets or you adjust your limit (subject to a cooling-off period where applicable).

3.3 Wagering (Bet) Limits

You can set maximum bet sizes to help control your stakes. This can be particularly useful if you prefer to avoid high-risk bets or want to maintain a strict budget.

3.4 Session Time Limits & Reality Checks

  • Session limits allow you to decide how long you want to play in a single session. When the time is up, you will be logged out or prompted to take a break.
  • Reality checks are on-screen reminders that inform you how long you have been playing and your net result during the session, helping you make conscious decisions about continuing or stopping.

3.5 Time-Out / Cooling-Off

If you want a short break from gambling, you can activate a temporary time-out (cooling-off period). During this time:

  • You will not be able to log in and play
  • You will not receive promotional communications from us

Cooling-off periods can vary (for example: 24 hours, 7 days, 30 days). Once set, they cannot be cancelled.

3.6 Self-Exclusion

If you feel that gambling is becoming a problem or you simply want to stop altogether for a longer period, you can request self-exclusion.

  • Available for longer fixed periods or indefinitely (permanent exclusion)
  • Your account will be closed for the selected duration
  • You will not be able to deposit or play
  • You will not receive marketing communications

LyraBet follows an “exclude one, exclude all” principle across properties operated by our group (SpectraWeb Services SRL). If you self-exclude from one of our brands, the exclusion will apply to all associated brands covered by this policy.

To request self-exclusion, please use the responsible gambling section in your account or contact customer support.

4. Underage Gambling

LyraBet does not permit anyone under the legal gambling age in their jurisdiction to open an account or gamble.

  • We perform age and identity verification (KYC)
  • Accounts found to belong to minors will be closed and any activity voided

If you share your device with minors, we recommend:

  • Using password protection and secure login
  • Not saving login details on shared devices
  • Using parental control / content filtering software (e.g. Net Nanny, Qustodio, CyberPatrol) to block access to gambling sites

5. Recognising a Gambling Problem

You may be at risk of problem gambling if you recognise several of the following signs:

  • You spend more money or time on gambling than you intended
  • You chase losses or try to win back money you have lost
  • You borrow money or sell possessions to fund gambling
  • You hide or lie about your gambling from family or friends
  • Gambling affects your work, studies or relationships
  • You feel anxious, depressed or irritable when you cannot gamble
  • You use gambling to escape stress, loneliness or other problems
  • You repeatedly exceed the limits you set for yourself

If any of these apply to you, consider:

  • Taking an immediate break (time-out)
  • Setting stricter limits
  • Requesting self-exclusion
  • Contacting a professional support organisation

6. Professional Help and Support Organisations

If you are worried about your gambling, or about someone close to you, we strongly encourage you to seek professional help. The services below are independent of LyraBet and offer confidential advice and support:

International / Online:

For EU / Nordic players:

Please also check local resources and national helplines in your country, as many jurisdictions provide dedicated support services for gambling-related issues.

7. National Self-Exclusion Registers (Where Available)

In some countries, you can register with a national self-exclusion system that blocks you from all licensed operators in that jurisdiction.

For example, in Estonia you can join the Estonian Self-Exclusion Register managed by the Estonian Tax and Customs Board (EMTA), which prevents access to all EMTA-licensed gambling sites for the chosen period.

If such a system exists in your country, we strongly recommend using it if you feel you need broad protection beyond a single operator.

8. Our Role and Your Responsibility

LyraBet provides tools, information and support to help you gamble safely. However, only you can ultimately decide how you use our services.

  • Use the available tools before you reach your limits, not after
  • Be honest with yourself about your gambling behaviour
  • Seek help early if you feel you are losing control

If you have any questions about our responsible gambling features, or if you would like assistance setting up limits, time-outs or self-exclusion, please contact our customer support team at any time via live chat or email.

Your wellbeing comes first. If gambling is no longer fun, stop and seek help.