Privacy Policy – LyraBet Casino

This Privacy Policy explains how LyraBet Casino (“LyraBet”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or use our website, create an account, or participate in our casino and sportsbook services.

By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described here.

1. Who We Are

LyraBet Casino is an online casino and sportsbook operated by:

Operator: SpectraWeb Services SRL
Licensing:

  • Government of Curacao (Curacao eGaming, license no. 1668/JAZ)
  • Estonian Tax and Customs Board (EMTA) – for operations under the Estonian regulatory framework

For questions about this Privacy Policy or your data, you may contact us via the dedicated form on “Contact Us” Page.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

  • Our website and mobile site
  • Your player account and related services
  • Our casino, live casino, virtual sports, and sportsbook products
  • Any communication channels we use (e.g., live chat, email, contact forms, newsletters)

This Policy does not apply to third-party websites or services that you may access via links from our site (e.g., external payment providers, game studios’ sites, or external support organizations). Those third parties have their own privacy policies.

We process your personal data only where we have a valid legal basis, including:

  • Contract performance – to create and manage your account, process deposits/withdrawals, settle bets, and provide our gaming services.
  • Legal obligations – to comply with anti-money laundering (AML), counter-terrorist financing (CTF), responsible gambling, tax, and regulatory requirements under Curacao and Estonian law and other applicable regulations.
  • Legitimate interests – to maintain platform security, prevent fraud and abuse, improve our services, handle queries and complaints, and conduct limited analytics.
  • Consent – for specific activities where required by law, such as certain marketing communications or optional cookies/tracking technologies.

Where we rely on consent, you may withdraw it at any time (see Section 11), without affecting the lawfulness of processing based on consent before its withdrawal.

4. Information We Collect

We collect different types of information depending on how you interact with LyraBet.

4.1 Information You Provide to Us

When you register, verify your account, deposit/withdraw, or contact us, you may provide:

  • Identification and contact details

    • Full name
    • Date of birth
    • Residential address
    • Email address
    • Phone number
    • Country of residence
    • Preferred language

  • Account information

    • Username and password
    • Security questions/answers (if applicable)
    • Account settings and preferences
    • Communication and marketing preferences

  • Verification (KYC) and compliance data

    • Copies of government-issued ID (e.g., passport, ID card, driver’s license)
    • Proof of address (e.g., utility bill, bank statement)
    • Proof of payment method ownership (e.g., card statement, e-wallet screenshot)
    • Any additional documents requested to satisfy AML/CTF, source-of-funds, or regulatory requirements

  • Payment and transaction data

    • Selected payment methods (e.g., card type, e-wallet, bank transfer, cryptocurrency wallet)
    • Deposit and withdrawal history
    • Wagering and gameplay history
    • Bonuses, cashback, and promotional participation records

Note: We do not store your full payment card details on our own systems. Card data is typically processed and stored securely by our licensed payment processors.

  • Communications
    • Messages sent via live chat or email
    • Responses to surveys, feedback forms, or complaint submissions
    • Records of interactions with customer support

4.2 Information Collected Automatically

When you visit or use our site, we automatically collect:

  • Technical and device data

    • IP address
    • Browser type and version
    • Operating system and device type
    • Device identifiers (where applicable)
    • Language settings
    • Referring URLs

  • Usage and interaction data

    • Pages visited and time spent on each page
    • Clicks, navigation paths, and features used
    • Login and logout times
    • Games played, bet amounts, wins/losses, and session durations

  • Cookies and similar technologies
    We use cookies, web beacons, and similar tools to:

    • Enable core site functionality (e.g., login, account management)
    • Remember your preferences (e.g., language, odds format)
    • Analyze site performance and usage patterns
    • Support security and fraud prevention
    • Provide or measure marketing and promotional campaigns

For more information, please see our separate Cookie Policy (if applicable) or the cookie notice on our site.

5. How We Use Your Information

We use your personal data for the following purposes:

5.1 To Provide and Operate Our Services

  • Creating and managing your player account
  • Enabling deposits, withdrawals, and account funding
  • Processing bets and wagers and settling outcomes
  • Providing access to casino, live casino, virtual sports, and sportsbook products
  • Managing bonuses, cashback, promotions, and tournaments
  • Delivering a personalized gaming experience (e.g., language, currency, game suggestions)
  • Verifying your identity and age (KYC)
  • Conducting AML/CTF checks and ongoing monitoring
  • Preventing fraud, abuse, money laundering, and other unlawful activities
  • Ensuring compliance with licensing conditions (Curacao, Estonia/EMTA, and other applicable laws)
  • Fulfilling tax, accounting, and record-keeping obligations
  • Supporting responsible gambling requirements and self-exclusion mechanisms

5.3 To Maintain Security and Integrity

  • Protecting your account from unauthorized access
  • Detecting and preventing suspicious or fraudulent transactions
  • Monitoring gameplay and transaction patterns for irregular activity
  • Enforcing our Terms & Conditions and bonus rules
  • Implementing technical safeguards (e.g., 256-bit SSL encryption, 2FA, anti-fraud systems)

5.4 To Communicate With You

  • Sending account-related notifications (e.g., verification requests, security alerts, changes to terms or policies)
  • Responding to your queries, complaints, or support requests
  • Notifying you about transaction statuses (e.g., deposit/withdrawal confirmations)
  • Providing updates regarding service availability and maintenance

5.5 Marketing and Personalization (Where Permitted)

  • Sending promotional communications about bonuses, cashback offers, tournaments, and new features (subject to your consent or applicable law)
  • Customizing promotional content based on your activity and preferences
  • Conducting surveys or requesting feedback to improve our services

You can opt out of marketing communications at any time (see Section 11).

5.6 Analytics and Service Improvement

  • Measuring and analyzing website performance and user behavior
  • Testing and improving site functionality, game selection, and user interface
  • Developing new features, promotions, and responsible gambling tools
  • Producing anonymized or aggregated statistics that no longer identify individual users

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential functionality (e.g., login sessions, security)
  • Preferences (e.g., language, saved settings)
  • Performance and analytics (e.g., visitor counts, page performance)
  • Marketing (where allowed)

Some cookies are strictly necessary and cannot be disabled via cookie settings, as they are required for the site to function. For non-essential cookies, you may be able to manage your preferences via our cookie banner or your browser settings.

For more details, please refer to our Cookie Policy or cookie notice.

7. How We Share Your Information

We do not sell your personal data. We may share your data with:

7.1 Group and Operator Entities

  • Other entities under the same corporate group or operational control (e.g., SpectraWeb Services SRL group platforms) where required for compliance, self-exclusion enforcement, or internal administration.

7.2 Service Providers and Processors

Trusted third parties who process data on our behalf under written agreements, including:

  • Payment processors and banking partners
  • Cryptocurrency payment gateways
  • Identity verification and KYC/AML service providers
  • Game and software providers (e.g., casino studios, live casino providers)
  • IT, hosting, security, and infrastructure providers
  • Customer support platforms and communication tools
  • Analytics and anti-fraud service providers
  • Marketing and CRM tools (where permitted by law)

These providers are only given the information necessary to perform their services and must process data in line with our instructions and applicable data protection laws.

We may disclose personal data where required or permitted by law, including to:

  • Regulatory authorities and licensing bodies (e.g., Curacao eGaming, Estonian Tax and Customs Board)
  • Financial intelligence units and AML/CTF authorities
  • Law enforcement agencies, courts, and governmental bodies
  • Tax authorities and auditors

Such disclosures may be necessary to comply with legal obligations, respond to lawful requests, protect our rights or the rights of others, or assist in the prevention or detection of crime.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your personal data may be transferred as part of the business assets, subject to appropriate safeguards and continuity of privacy protections.

We may share your information with other third parties where you have given explicit consent to do so.

8. International Transfers

Due to the nature of online gaming services and our licensing structure, your personal data may be transferred to, and processed in, countries outside your country of residence, including:

  • Curacao
  • Estonia
  • Other EU/EEA countries
  • Other jurisdictions where our service providers or data centers are located

Where data is transferred outside the European Economic Area (EEA) or other regions with data protection laws, we take appropriate measures to ensure a comparable level of protection, which may include:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Other appropriate contractual, technical, and organizational safeguards

By using our services, you acknowledge that your data may be processed in such locations as described above.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Policy, and to:

  • Operate and maintain your account
  • Comply with legal, regulatory, and licensing obligations (including AML/CTF, tax, and accounting rules)
  • Resolve disputes and enforce our Terms & Conditions
  • Maintain accurate records of transactions and responsible gambling measures

Retention periods may vary depending on the type of data and applicable laws. In many regulated gambling contexts, we are required to retain certain records for a minimum number of years after account closure or last transaction.

When data is no longer required and we are not legally obliged to retain it, we will delete or anonymize it in a secure manner.

10. Security of Your Information

We implement a range of technical and organizational measures to protect your personal data, including:

  • 256-bit SSL encryption for data transmission between your device and our servers
  • Secure data centers and restricted access controls
  • Password protection and optional two-factor authentication (2FA)
  • Anti-fraud and intrusion detection systems
  • Regular monitoring, logging, and security assessments
  • Staff training and access limitations based on role and necessity

While we take reasonable steps to protect your information, no system is completely secure. You are responsible for:

  • Keeping your login credentials confidential
  • Using strong, unique passwords
  • Enabling 2FA where available
  • Informing us immediately if you suspect unauthorized access to your account

11. Your Rights

Depending on your jurisdiction and applicable data protection laws (for example, GDPR in the EU/EEA), you may have some or all of the following rights:

  • Access – to obtain confirmation whether we process your personal data and to receive a copy of that data.
  • Rectification – to correct inaccurate or incomplete personal information.
  • Erasure – to request deletion of your personal data, subject to our legal and regulatory retention obligations.
  • Restriction – to request that we limit the processing of your data in certain circumstances.
  • Portability – to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
  • Objection – to object to processing based on our legitimate interests, including profiling, in certain cases.
  • Withdraw consent – where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time.
  • Lodge a complaint – with a competent data protection authority if you believe your rights have been violated.

We may need to verify your identity before responding to your request. Certain rights may be limited where we are legally required to retain or process specific information.

11.1 Marketing Preferences

You can manage your marketing preferences by:

  • Using the unsubscribe link in promotional emails
  • Adjusting your account settings where available
  • Contacting us via email and requesting to opt out of marketing

Even if you opt out of marketing, we may still send you non-promotional messages related to your account or our services (e.g., transaction confirmations, security alerts, legal notices).

12. Responsible Gambling and Self-Exclusion Data

As a licensed gambling operator, we maintain records related to responsible gambling and self-exclusion, which may include:

  • Self-exclusion requests and durations
  • Deposit, loss, wagering, and time limits you set
  • Behavioral indicators or patterns suggesting potential gambling-related harm (where applicable)

We use this information to:

  • Enforce self-exclusion and limit settings
  • Support our regulatory obligations regarding responsible gambling
  • Help protect you from excessive or harmful gambling behavior

In some jurisdictions (e.g., Estonia), self-exclusion may also be recorded in a national register, which can block access to all licensed operators. Where applicable, we comply with such systems.

13. Children and Underage Users

Our services are not intended for individuals under the legal gambling age in their jurisdiction (typically 18+ or as otherwise specified by law).

  • We do not knowingly collect or process personal data from minors.
  • If we become aware that an underage person has created an account or provided personal data, we will take steps to close the account and delete or secure the data as required by law.

If you believe that a minor has provided us with personal data, please contact us immediately.

Our website may contain links to third-party websites, services, or applications (e.g., external payment processors, game providers, support organizations).

  • We are not responsible for the privacy practices, security, or content of these third parties.
  • We encourage you to review the privacy policies of any third-party sites or services you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services or business operations
  • Changes in applicable laws or regulatory requirements
  • Improvements to our data protection practices

When we make material changes, we will:

  • Update the “Last updated” date at the top of this Policy
  • Take additional steps where required by law (e.g., notifying you via email or on-site notice, or seeking renewed consent where necessary)

Your continued use of our services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

  • Contact Form / Live Chat: Available on our website

We will do our best to respond promptly and in accordance with applicable data protection laws.